Our COVID-19 safety charter

Your next experience with the practice may be a little different. But these new measures are designed with your health and wellbeing in mind.

Assesment

When you want to make an appointment, our receptionist will ask you a few questions over the phone regarding Covid-19 situation in advance.

Arrival etiquette

To limit the number of people in the practice, please ensure you don’t turn up too early or be late. Please come alone, unless necessary, and only bring essential belongings.

Social distancing

We’ve adjusted our waiting areas and spaced out appointments – so you can maintain safe social distancing.

Protective screens

You’ll notice that we’ve installed plastic screens at the front of our reception desks. This will keep you and our staff safe when you check-in or rebook another appointment.

Maintain essential hygiene

You must clean your hands as you enter the practice using the antibacterial gel provided.

 

PPE

The public is advised to consider wearing face coverings in enclosed public
spaces including dental practices. In common waiting areas, symptomatic
patients may be given a surgical face mask to minimise the dispersal of
respiratory secretions and reduce environmental contamination.
Patients/carers should decontaminate their hands with alcohol-based hand
rub when entering and leaving care services

Checking temperature

We’ll check your temperature upon arrival using a non-contact thermometer. If it’s deemed too high, your treatment will be rescheduled for a later date.

More frequent, deeper cleans

We’re performing deeper, thorough and more frequent cleans – especially in our surgeries. These are scheduled throughout the day to fit around appointments.